Returns

Online Returns

Please note we are unable to accept online returns in our store.

We have a 14-day return policy for online orders, which means you have 14 days after receiving your item to request a return online.  Once the return is approved, you have 7 days to ship it back to us.  If an item is noted as final sale, it cannot be returned.  

We offer complimentary returns in the continental US.  Outside of the continental US, customers are required to ship items back on their own.   

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at [email protected].

Domestic Returns

To start a return in the US, please visit our online returns portal here.   If your return is accepted, you can download a prepaid return label to send the item back to us for processing.  

International Returns

To return items from an international order, please email [email protected] with your order number and the list of items you'd like to return.  

Please note that returns will need to be sent to the following address: 140 Essex street, New York, NY 10002, USA.

If your return is accepted, we’ll send you a return shipping label (if you are in the continental US), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

In-Store Returns
Full-priced clothing purchased in-store can be returned for a store credit within 7 days of purchase. Items must be unworn with their original tags and must be accompanied by a receipt.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Domestic Returns

To start a return in the US, please visit our online returns portal here.   If your return is accepted, you can download a prepaid return label to send the item back to us for processing.  

International Returns

To return items from an international order, please email [email protected] with your order number and the list of items you'd like to return.  

Please note that returns will need to be sent to the following address: 140 Essex street, New York, NY 10002, USA.

If your return is accepted, we’ll send you a return shipping label (if you are in the continental US), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

In-Store Returns

Full-priced clothing purchased in-store can be returned for a store credit within 7 days of purchase. Items must be unworn with their original tags and must be accompanied by a receipt.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

At this time we are unable to process exchange requests.  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Domestic Orders

We offer free economy shipping on orders over $300 within the contiguous United States. You can select your preferred shipping speed at checkout.

• Processing Time: Most orders ship within 2–5 business days. During peak periods, please allow up to 7 business days.

• Shipping Days: Monday–Friday (excluding U.S. holidays).

• Express Shipping: Orders placed with Next Day or 2-Day Shipping after 12:00 PM ET will ship the following business day.

International Orders

• Require 2 additional business days for processing.

• Where available, duties and taxes are calculated at checkout, so the price you see is your final total.

We offer free shipping for orders over $300 within the contiguous United States (does not include Hawaii, Alaska, or US territories).

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team at [email protected].

Lost packages

At ESSX NYC, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within 24 hours of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

We’re sorry your item(s) have damage!

Some items break during shipment. We’ll do our best to help.

Please email our team at [email protected] with your order number and an image of your damaged item for further assistance.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 12 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Yes, we do offer expedited shipping for domestic orders only.

Please keep in mind that the order processing can take up to 24 hours if placed after 12:00 PM EST.

You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

Orders can be canceled within 24 hours.

Please email our team with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

To apply a promo or discount code:

• Proceed to checkout and enter your code in the promotion field.

• Click ok to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.